Free, two minutes, no obligation
How much is your admin load actually costing you?
Nine questions on enquiries, work orders, inspections and compliance. At the end you get a score, the band you sit in, and the annual dollar figure behind the hours you are currently absorbing.
What it measures
Most strata and building management firms do not have a staffing problem. They have a load problem that nobody has ever put a number on. The scorecard puts one on it.
- Responsiveness. How fast owner and resident enquiries get answered, and how often one falls through.
- Systems. Whether work orders live in one place or across spreadsheets, email threads and memory.
- Compliance. Whether levies, minutes and notices are current or permanently tight.
- Your own hours. How much of your week goes to admin rather than strategy or clients, and what would fall over if you took a week off.
It is built for Australian strata managers, building and facilities managers and property managers. Not generic business admin.
Takes about two minutes. Your result is emailed to you so you can forward it.
1.How quickly are owner or resident enquiries usually answered?
2.How often does an enquiry get missed or fall through the cracks?
3.How are work orders tracked?
4.How confident are you that inspections are scheduled on time, every time?
5.How up to date is your compliance paperwork (levies, meeting minutes, notices)?
6.How much manual double-checking happens before reports go out?
7.How many hours a week do you personally spend on admin that is not strategy or client-facing?
8.If you took a week off, how much would fall behind?
9.Roughly how many hours a week go into the admin side of this: enquiries, work orders, reporting, compliance?
Where should we send it?
Your report appears straight away, and we send you a link so you can forward it to a business partner or your committee.
We will email you the report and one short follow-up. If your score shows the load is manageable we will tell you that rather than pitch you.
What your score means
Three bands. The figures are indicative and based on the weekly hours you report, at a loaded cost of about $55 an hour for the person currently doing that work.
The load is under control
Systems are working, enquiries are answered same day, and your own week is mostly strategy and clients. You do not need us yet. Keep the scorecard and run it again after your next few buildings land, because this is the band that changes fastest.
It works until something slips
Nothing is broken, but compliance is tight, the odd inspection slips, and you are spending 5 to 15 hours a week on work you should not be doing. At 10 hours a week that is roughly $28,600 a year of your time. A part-time assistant costs $14,400.
The business depends on you not stopping
Enquiries are missed, work orders live in email, and everything piles up if you take a week off. At 25 hours a week the admin load is around $71,500 a year. A full-time assistant is $24,000 and can start in 7 to 10 business days.
After the scorecard
Know the number, then decide what to do about it
Your result lands in your inbox. If you want to talk it through, book a free 30-minute call and we will tell you exactly what the role would cost, who we would put forward, and how fast they could start. If the answer is that you do not need us, we will say so.
- Shortlist of three in 72 hours
- Working in your business in 7 to 10 business days
- 6-month replacement guarantee
- No recruitment fee, cancel with 30 days notice
Questions about the scorecard
What does the Support Gap Scorecard measure?
Nine questions across four areas: responsiveness to owner and resident enquiries, how reliably work orders and inspections are tracked, how current your compliance paperwork is, and how many hours a week go into administration rather than strategy or client work. It takes about two minutes.
What do I get at the end?
An instant score with your band, plus the annual dollar figure your current admin load represents based on the hours you reported. A copy is emailed to you so you can forward it to a business partner or your board.
Is it free, and will I be sold to?
It is free and there is no obligation. You will get your result and a short follow-up. If your score shows the admin load is manageable, we will tell you that rather than pitch you.
Who is it for?
Australian strata managers, building and facilities managers, property managers and the owners of firms in those sectors. It is built around the specific workload of those roles rather than generic business admin.
How is the cost figure calculated?
It multiplies the weekly admin hours you report by an indicative loaded hourly cost for the person doing that work, then annualises it. It is an estimate to size the problem, not a quote. The exact number for your business comes out of the call.
Want the detail on the roles behind this? Strata assistants and building management assistants.